Shipping Policy
At IcePurely, we are committed to providing reliable shipping and a convenient shopping experience. Please review our shipping policy for information about order processing, shipping costs, delivery times, and tracking.
1. Shipping Destinations
We currently offer shipping to the 48 contiguous states of the United States.
Free shipping is available throughout these 48 states. We currently do not offer standard free shipping to Alaska, Hawaii, U.S. territories, or other international destinations.
2. Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Orders are not processed or shipped on weekends or public holidays.
3. Shipping Costs
IcePurely offers FREE SHIPPING on all orders delivered within the 48 contiguous states of the United States.
– Shipping Cost: FREE
– Eligible Areas: 48 contiguous U.S. states
– Minimum Order: No minimum purchase required.
Free shipping is automatically applied at checkout. No additional shipping fees will be charged for eligible orders.
4. Estimated Delivery Time
Our estimated delivery time is: 6–9 Business Days
Delivery times may vary depending on the destination, customs clearance, carrier operations, and other unforeseen circumstances.
Please note that weekends and public holidays are not counted as business days.
5. Shipping Origin & Customs Duties
All orders are shipped directly from our fulfillment facilities in China to customers in the United States.
We use Delivered Duty Paid (DDP) shipping for applicable orders. IcePurely covers the applicable import duties and taxes under this arrangement.
Customers will not be required to pay additional import duties or taxes upon delivery for shipments covered by our DDP service.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking number to check your package’s delivery status.
Please allow 2–3 business days for tracking information to become available after shipment.
7. Shipping Delays or Lost Packages
Although we do our best to ensure timely delivery, occasional delays may occur due to customs inspections, weather conditions, carrier issues, or other circumstances beyond our control.
If your package has not arrived within the estimated delivery period, please contact us. Our customer service team will assist you in checking the shipment status.
8. Incorrect Shipping Address
Please ensure that your shipping address is accurate and complete when placing your order.
If you need to update your shipping address, please contact us as soon as possible.
We cannot guarantee address changes once an order has been processed or shipped.
IcePurely is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
9. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us:
Email: info@icepurely.com
Thank you for choosing IcePurely. We appreciate your trust and support!