FAQ’s
Thank you for shopping with IcePURE Filters. Check our FAQs below. Contact us by email if you have other questions.
1. Do you offer free shipping?
Free shipping applies to all orders to the contiguous 48 US states. AK, HI, PR and other US territories are excluded, extra freight will show at checkout.
2. What is the delivery time?
Orders process in 1–2 business days. Estimated transit time is 6–9 business days after shipment. Delivery times are estimates and delays may happen. We ship directly from China.
3. Will I get a tracking number?
Yes. A tracking link and number will be emailed once your order ships.
4. Can I cancel or change my order?
Contact us immediately if you need changes or cancellation. We cannot adjust orders once they have shipped.
5. How do I confirm the filter fits my fridge?
Please verify your fridge model and OEM part number before ordering. We do not accept refunds for wrong compatibility choices. Send us your model number if you need help checking.
6. Can I return the filter if I change my mind?
Returns to China are impractical due to high international shipping cost. We do not accept returns for change of mind or wrong selection.
7. What if my item arrives damaged, wrong or lost?
Contact us within 7 calendar days after delivery with clear photos/videos of box, label and product. Approved claims can choose full refund or free reshipment. No need to send items back to China.
8. How can I reach customer support?
Email us at:inffo@icepurely
We reply within 24–48 business hours.